If you’re a Microsoft Surface Pro owner, you’re probably here because your device’s screen has gone completely black. Hundreds of users have reported this Surface Pro black screen issue with all versions of the Surface Pro. In fact, this issue is so common, the Surface community has even labeled it the infamous “black screen of death”.
However, in reality, this isn’t the end of your Surface Pro, the fix is rather simple. In this how-to-fix guide, we’ll show you the most common and simple steps you can take to get your Surface Pro functioning again.
Let us begin!
How to Fix Surface Pro Black Screen Issue?
In most cases, the issue is software related and sometimes a quick restart may get rid of the black screen. Moreover, sometimes the Surface Pro screen remains dark while updates are being installed. So before you do anything, make sure you’ve waited at least 30 minutes to confirm the device wasn’t just installing the latest updates. After doing that, check out the several methods listed below to fix the black screen. Make sure to try them all out till you find one that works for your Surface.
Method 1: Perform Two Button Restart
If a standard restart by holding down the power button and powering back on didn’t work for you try out the two-button restart method described below:
- Power off the Surface Pro by holding down the power button until the screen turns off (about 30 seconds). Release the power button after doing this.
- Press and hold the volume-up button and the power button simultaneously until the screen turns off. Note, the screen will flash the surface logo when doing but keep holding the buttons until the device turns off again.
- Release the buttons and wait 10 seconds.
- Now, start your Surface Pro as you would normally by pressing the power button.
The Surface logo should appear and the Surface Pro black screen error should be fixed. This method works for all Surface Pro models. If for some reason this doesn’t work for you, try out the following methods.
Method 2: Check For The Latest Updates
If this is a recurring issue where your screen suddenly goes back whilst using Windows, you’ll want to ensure you have all the latest updates installed. Microsoft constantly releases patches and improvements to ensure smooth compatibility between the Surface Pro hardware and Windows. To check if you have the latest updates installed follow the steps listed below:
- Open Settings, click on Update & Security and navigate to Windows Update settings.
- Click on the “Check for updates” button(even if it states you’re up to date). If you have any pending updates, Windows will automatically download them.
- You’ll most likely have to restart your PC to install and apply the updates, so go ahead and do that.
The Microsoft team recommends that you restart between layers of updates even if it doesn’t prompt you to. Moreover, for the last update, restart your computer twice to ensure everything is running perfectly.
Method 3: Reset Your Power Settings
Have you made any changes to your power settings recently? If you have, you should try to reset the settings back to default. Some power configurations can cause your Surface Pro’s screen to go black, hence follow the steps below to reset your power settings.
- Open Control Panel by searching for it in your start menu.
- Click on Hardware and Sound.
- Next, select Power Options.
- In your currently selected power plan, click on the “Change plan settings” option.
- Now select “Restore default settings for this plan” and select Yes when it asks you to confirm.
After doing this, restart your PC to apply the changes.
Method 4: Check If You Have A Faulty Charging Cable
It’s also quite possible that a hardware component such as a cable is causing the Surface Pro black screen to appear. It’s rather simple to check if your cable is faulty or not. All Surface Pro’s have small LED lights at the charging end. This LED should light up the second your plug in your charging cable. If for some reason it doesn’t light, it’s most likely that your cable is faulty. Try using another cable you may have or ask a friend for one. Plug that one in and see if it lights. If the secondary cable you tried is turning the LED on then your cable is at fault and you should seek a replacement.
Method 3: Reset Your PC
One of the last things you should resort to is resetting your Surface Pro. This is a relatively simple process but we only recommend you do it if none of the methods above have worked. Follow the steps listed below to reset Windows:
- Navigate to Settings>Update & Security> Recovery.
- Under “Reset this PC” select the Get Started button.
- Select “Keep my files”. This will remove any installed software and apps but all of your important files, documents, images, etc. will remain untouched.
- Once you select the option, Windows will begin the necessary preparation to reset your Surface Pro. Note, during this process your computer may restart several times and in some cases, it may take several hours to complete.
If none of the methods stated above has fixed your issue, we highly recommend you get your Surface pro diagnosed by an authorized tech support staff. Although unlikely, you may need some hardware replacements to fix the Surface Pro black screen of death. We hope these steps proved useful, and if you have any questions or concerns please leave them in the comments below. We are always here to help!